Bengaluru, Feb 17th: Blue Machines AI and Cartesia today announced a strategic partnership to deliver India-first conversational AI solutions for Indian enterprises, with an initial focus on regulated sectors such as BFSI and healthcare.
As Indian enterprises shift from pilots to production-scale conversational AI, two priorities have become clear: the need for natural multilingual voice experiences that reflect India’s linguistic diversity and India-resident processing aligned with regulatory expectations. Together, Blue Machines and Cartesia deliver enterprise-grade intelligent voice agents that seamlessly understand intent, execute complex workflows, integrate with existing systems, and respond naturally with ultra-low latency across regional languages. By uniting state-of-the-art voice technology with advanced real-time orchestration capabilities – the partnership enables organizations to deploy scalable, context-aware voice solutions that drive operational efficiency and enhanced customer experiences.
India-resident data processing ensures compliance with regulatory, governance, and auditability requirements – critical for enterprises operating in highly regulated sectors. Multilingual capabilities spanning Tamil, Telugu, Kannada, and Marathi enable enterprises to deliver culturally relevant and hyper localized interactions across customer care, onboarding, and collections workflows.
The partnership enables enterprises to deploy multichannel voice agents across telephony and digital platforms. Real-time speech generation and intelligent workflow execution minimize response times, enhance operational efficiency, and maintain consistent brand voice quality – even during high-volume interactions. Through this collaboration, customers gain access to Cartesia’s full suite of enterprise-grade offerings, including flexibility with on-premise or cloud-hosted deployment options. The companies have developed a jointly tested deployment architecture tailored for regulated environments, with attention to latency management, audio handling, interruption control, fallback behaviour, and operational governance. The solution emphasises production readiness, monitoring, and observability to ensure reliability at enterprise scale.
Blue Machines’ Voice AI stack manages the end-to-end call lifecycle – from telephony connectivity and real-time audio streaming to dialogue orchestration and integrations with CRM, banking systems, messaging platforms, and internal APIs. Cartesia’s conversational AI model infrastructure is the first to enable ultra-low-latency speech processing for Indian languages, hyper-realistic voice generation, and streaming responses that allow smooth conversational flow, even during interruptions.
Select Examples of Enterprise Applications and Measured Results
BFSI – Multilingual collections and service:
Banks can reduce collections operating costs by up to 45% while improving promise-to-pay conversion by 15-25% by deploying a collections voice agent. The agent engages customers in their preferred language, retrieves EMI and account details from backend systems, and provides immediate payment pathways – all within an India-resident processing environment that ensures regulatory compliance and eliminates manual follow-ups.
Healthcare – Appointment management and follow-ups:
Hospital networks can cut no-show rates by 25-40% and achieve 30-50% faster appointment confirmations by automating appointment confirmations, rescheduling, and patient reminders through low-latency, natural voice interactions. This frees staff to focus on high-value care delivery while maintaining governance standards for data processing of confidential patient information. Enterprise customer support – High-volume inbound queries
Telecom and utility providers can increase Tier 1 query automation rates by 60-80% and drive down call center costs by 30-50% while boosting CSAT scores. This is achieved by deploying voice agents that authenticate customers, execute workflows in real time, and resolve billing queries, service requests, and plan changes in regional languages.
Arjun Desai, Co-Founder of Cartesia, said, “Enterprises expect voice experiences that are fast, natural, and expressive, without compromising on control and reliability. Sonic 3 delivers ultra low latency, human quality speech across the top 9 Indic languages. We power millions of daily voice interactions for global customers including ServiceNow, Gupshup, and Magicbricks. We are thrilled to partner with Blue Machines and double down on our commitment to the Indian market through our new Bangalore office. As voice becomes the primary interface for Indian enterprises and consumers, we look forward to building that future alongside daring and innovative partners.”
Nirmit Parikh, Founder and CEO of Blue Machines AI, added, “For Indian enterprises, compliance and regional language support are foundational. This partnership enables organisations to deploy India-resident, multilingual Voice AI workflows with the performance, governance, and scale required for regulated industries.”
Looking ahead, the companies plan to expand support for additional Indian languages, introduce new enterprise workflows, and closely partner on evaluation and model improvements. The collaboration aims to improve customer satisfaction, increase deployment speed, and deliver measurable business impact for enterprises adopting Voice AI.