FOLSOM, Calif.–(BUSINESS WIRE)–One Inc, the leading digital payments network for the insurance industry, today announced that GAINSCO Auto Insurance®, a property and casualty insurance company specializing in minimum-limits personal auto insurance, has extended its relationship with One Inc and upgraded to the latest version of ClaimsPay®, One Inc’s outbound payments solution.
Leveraging ClaimsPay for over five years has enabled GAINSCO to offer its policyholders greater flexibility in how they receive claims disbursements, while ensuring faster access to funds through modern payment options, including virtual cards and digital wallets. ClaimsPay has enabled GAINSCO to offer additional payment options, including Push to Debit, PayPal, and Venmo, alongside other more traditional ACH and virtual card disbursements. Additionally, GAINSCO can now utilize One Inc’s Vendor Network to optimize vendor payments transitioning to digital, which has increased GAINSCO’s vendor digital adoption to 66% while also streamlining the lienholder flow with the latest upgrade. Designed specifically to meet the complex needs of insurers, ClaimsPay supports intricate multi-party payments involving recipients such as lienholders and vendors, accelerating the entire claims payout process.
“We are proud to extend our longstanding relationship with GAINSCO as we continue working to deliver on the promise of insurance by uniting the entire industry ecosystem,” said Ian Drysdale, CEO of One Inc. “By upgrading to the latest version of ClaimsPay, the company now has expanded access to the advanced features of our insurance-focused platform, and benefits from an accelerated rollout of future enhancements.”
“Adopting ClaimsPay has enabled us to streamline operations while delivering a more modern, seamless payments experience that our policyholders were demanding,” added Sandy Roman, Director of Claims Strategy at GAINSCO. “We’re thrilled to extend this relationship with One Inc and look forward to exploring new ways to collaborate and leverage emerging technologies that will further improve the claims process for our policyholders.”
A recent report commissioned by One Inc revealed that fast, flexible claims payments are critical for policyholder loyalty, even overriding concerns about rising premiums. The study, “Behind the Wheel of Trust: How Auto Claims Shape Customer Loyalty,” conducted by industry analyst Celent, identified payment speed and digital choice as key drivers of a positive claims experience.